Chargebacks are debits to your merchant bank account that may result from:

• A cardholder dispute
• Improper acceptance or authorization procedures according to the Card Associations
• Violation of your Merchant Agreement
• Fraud
• Nonfulfillment of copy requests
• Processing errors

Chargebacks may result from avoidable mistakes, therefore, the more informed your staff is about proper transaction-processing procedures, the less likely they will process transactions that might result in a chargeback. Chargebacks can be costly, in that, you can lose the dollar amount of the transaction, the related merchandise and any costs associated with processing the chargeback.



By providing your staff with the necessary training on card acceptance policies and procedures, you can:

• Give them the skills and knowledge to assist them in doing their jobs accurately and confidently.
• Enhance customer service.
• Help to reduce related losses (i.e. fewer fraudulent transactions).
• Help to reduce related expenses (i.e. fewer transaction receipt copy requests).

Chargebacks can result from improper transaction processing and may be avoided with proper training and attention.

What can I do to avoid Chargebacks?

Download the FREE PDF Guide – How to Reduce Chargebacks

Telephone/Mail order and e-commerce orders may have a higher risk for chargebacks if you don't follow some of the guidelines for accepting Card Not Present transactions. The fact that you obtained an Authorization approval number does not mean that the transaction is a guarantee of payment. The authorization only tells you that the card is a valid credit card and that there is enough funds remaining on the card for the amount of the transaction.

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