What happens after I apply online and how long does setup take?
With Moneris, your set-up experience is simple. We’ve outlined some key steps for you so that you know exactly what to expect now that your information has been received.
** For customers that require faster setup, a Rush Setup and Delivery is Available. Call 1-877-271-5241 to learn more **
Step 1 - Merchant Application
- A copy of your completed Merchant Application will be provided to you
- Your Moneris Sales Representative will forward your application to Moneris Head Office for processing
Approximately 2 business days
Step 2 - Merchant Application: Adjudication
- Your merchant application is assessed based on the combination of your credit bureau, type of business and method(s) of sale
- A Moneris representative may contact you in the event that additional information and/or documentation is required
- You will be advised of the application approval or decline decision via fax or mail
Within an additional 7 business days
Step 3 - Merchant Application: Fulfillment
Option A
If your application for Point of sale (POS), Visa*, MasterCard® and debit is approved:
- You will receive a welcome letter with your new merchant number
- Moneris representative will contact you to schedule over-the-phone training and installation of your point-of-sale equipment
- Once the training is scheduled, a Moneris starter kit and your POS
terminal will be couriered to the address specified on your application
and will include the terms and conditions of your service
Option B
If your application for only Visa and/or MasterCard is approved
- You will receive a welcome letter with your new merchant number
- You must contact your POS terminal provider and give them your new merchant number so they can program it into your POS terminal
Within an additional 5 business days
If you do not receive your documentation within 14 business days, or have any other post-sales issues, please contact 1.866.666.3747